Thursday, May 22, 2008

Pickup the phone and call the customer

P&G CEO's A.G. Lafley's tips on growing your business in this challenging environment:

"The customer needs to be the center of the innovation equation. When Lafley took over as CEO in 2000, he said he saw too many managers on their cellphones, or buried in spreadsheets, in essence "showing customers their behind." via Scott D Anthony

1 comment:

phua said...

I will think about it next I see an manager on his cell phone or get a spreadsheet from mine ;-)).