I am really having fun with the war analogy of the media. Information Word Review's headline: Thomson attacks Scopus Citation Tracker feature. via William's post at Issues in Scholarly Communication .
In the article Boby Pickering quotes Jim Pringle who is the VP of product development at Thomson and Amanda Spieteri who is the product marketing director for Scopus.
I am all for competition but I am not for "attacking" my competitor. Last year at NFAIS meeting in Phili, after watching Thomson Pharma presentation by Rachel Buckley who is the Director of Product Development for Thomson Scientific, I approached to her and complemented their work on Thomson Pharma.
May be we should create a wiki or blog under WOS-Scopus and let the end users post their comments and feedback there. We can all learn from an open communication with our customers and improve the products.